Find answers for the Trackout Driver app or the Trackout web application.
For contractors, truck companies, and dispatchers using app.trackout.ai.
Contractor accounts are for construction companies that need to request trucks and have materials delivered to job sites. Truck Company accounts are for trucking businesses that manage a fleet, accept job requests, dispatch drivers, and send invoices. The company type is selected during setup and cannot be changed, so make sure you choose the right one.
Go to your company settings and select Team. Enter the email address of the person you want to invite and assign them a role. They'll receive an email with a link to accept the invitation. Roles include Owner, Admin, Manager, Dispatcher, Viewer, and Truck Driver — each with different levels of access.
Free accounts are limited to 2 trucks and 40 job requests per month. Upgrading to the Base Build plan raises the truck limit to 5. The Co-Build plan removes the limit entirely. You can upgrade your subscription from your company settings.
Navigate to Truck Requests and create a new request. You'll specify the material type, quantity, pickup and dropoff locations, and the date and time needed. Once submitted, truck companies in the Trackout network can accept and fulfill the request.
Once you've accepted a truck request, go to Dispatch and assign a truck and driver to the job. The job will appear in the Trackout Driver app for that driver automatically. You can view all active dispatches in list or Gantt chart view.
Invoicing is available on the Base Build plan and above. Once a job is complete, go to Invoices and create a new invoice from the completed job. You can include multiple jobs, material details, and tonnage on a single invoice. When ready, send it directly to the contractor through Trackout.
Live tracking is available on the Co-Build plan and above. When a driver is active on a job in the Trackout Driver app, their location updates in real time on the map in your dashboard. Contractors can also see the trucks they've hired.
Yes. One account can belong to multiple companies. After signing in, you'll be prompted to select which company you want to work in. You can switch companies at any time from the sidebar.
Go to your Trucks list, select a truck, and assign a driver from your team. The driver must already have a Truck Driver role in your company. Once assigned, that driver will receive jobs dispatched to that truck.
Start by adding your trucks under the Trucks section, then invite your drivers as team members and assign them the Truck Driver role. Once that's done, assign drivers to their trucks. From there you're ready to accept job requests and start dispatching.
For truck drivers using the iOS or Android app.
Create your account at app.trackout.ai
Ask your dispatcher or company admin to invite you and assign you the Truck Driver role.
Download the Trackout Driver app and sign in with the same credentials.
Your assigned jobs will appear on the home screen. Tap a job to get started.
Trackout Driver accounts are tied to a company. Visit app.trackout.ai to create your account, then ask your dispatcher or company admin to invite you and assign you the Truck Driver role.
Your company admin needs to assign you the Truck Driver role inside Trackout. Contact your dispatcher or whoever manages your company's Trackout account and ask them to check your role assignment.
Jobs are assigned to you by your dispatcher. If you're not seeing any, check with your dispatcher to confirm a job has been assigned to your account. Make sure you're signed in with the correct email address.
Check the email address your employer has on file for you. You should have received an invitation email from Trackout. Click the link in that email to accept. Once accepted, sign in to the Trackout Driver app.
Yes. Trackout Driver is completely free for truck drivers. Your employer's company account covers the cost — just download the app and sign in.
Make sure location permissions are set to 'Always Allow' for the Trackout Driver app in your phone's Settings. Also check that your phone's GPS is turned on and that you have a cellular or Wi-Fi connection.
Dispatchers manage job assignments from their own Trackout account. For direct communication, use your normal method — phone, text, or however your company coordinates. Trackout shows job details but is not a general messaging platform.